Have another question?

Naked Clean® is different.

Since 2007, Naked Clean has served as a match-maker between clients who wish to have house cleaning and our network of skilled independent house cleaners. We believe putting a housekeeper into your home is an important decision, and choosing the right housekeeper to fit your cleaning-style makes for a more successful long-term relationship.

It’s pretty simple, really – When the housekeeper is happy – The client is happy.

Naked Clean holds the highest A+ rating as an Accredited member of the Better Business Bureau, and of course, you can check-out our reviews on Google, Yelp or Angie’s List.

Our goal is to provide you with a delightful experience. If you have any questions or concerns, we can always be reached by telephone or email.

Nope! Each housekeeper has invested in their own cleaning supplies and equipment. If you have specialized cleaning products or equipment you wish the housekeeper to use, you can certainly ask the housekeeper to use your items. (Note: You may need to instruct the housekeeper on its proper use).

Housekeepers offer both green (non-toxic) cleaning, and standard chemical cleaning depending on what you prefer. In addition, some housekeepers use Probiotic cleaning, which is very beneficial for people with allergies and overall health.

Please let us know what type of cleaning products you prefer when ordering your service and we will relay your requests to the housekeeper. If you have your own cleaning products which you prefer the housekeeper to use, just let the cleaner know where you want your products used throughout the home.

No. Each housekeeper will clean based on what you want them to do. Sometimes it’s beneficial to give the housekeeper or Naked Clean a list of your priorities and the order of importance.

Yes, absolutely. This is one of our main strengths in having a large membership of housekeepers to choose from. Since each housekeeper is an individual owner, their main goal is to make sure you are pleased with their cleaning.

Our hours are Monday through Friday 8:00 to 4:30, and Saturday 9:00 to 1:00.

Most people (and housekeepers) prefer a 2-Week or a 4-Week schedule. If you you are interested in other cleaning schedules such as weekly, etc., please let us know and we’ll see what we can do to arrange it.

We accept credit card, electronic check or cash. If paying by cash please leave the payment for the housekeeper in a visible location, such as the kitchen counter. Please call our offices if paying with credit card or electronic check.

There are a few options:

• Someone can be home to let the housekeeper in
• You can hide a key or use a lock-box
• You can provide a key for us or the housekeeper

(keys are coded for your protection)

If you are looking for on-going Repeat service, you will be offered a Fixed Rate, which is determined by either the housekeeper or a Naked Clean estimator.

If you are ordering the cleaning through our convenient online “Book Now” service, the charge is hourly.

This is entirely up to you. If you are ordering a One-Time Clean or if this will be your First Clean of a Repeat schedule, we recommend you be home so you can help guide the housekeeper as to what you want done.

It’s a good idea to lightly pick-up items such as toys, clothing and other belongings from the floors and counter tops. This makes cleaning efficient and saves time. We also suggest putting away any delicate, sentimental, collectible or high-value items to avoid any risk of damage.

We have your back! Since 2007, Naked Clean has been a trusted and reliable source for house cleaning referral services here in North County and San Diego. Our Happiness Guarantee means we are Licensed, Insured, Accredited and Self-Bonded for your protection:

• Licensed and Local – Business licensed in the City of Carlsbad
• Liability Insurance – A two-million dollar general liability policy*
• Damage Claims – Insured for accidental damage to household property*
• Theft Protection – Self-bonded for theft*
• Reputation – A+ Accredited with the Better Business Bureau since 2007

For general safety, Naked Clean requires valuables and irreplaceable items hidden away from housekeeper(s) access, such as a locked closet, garage, safe, etc. Items which cannot be hidden due to their size and/or excess weight, must be pointed-out to housekeeper(s) prior to cleaning.

*Naked Clean’s theft protection term “self-bonded” represent that both the worker-owner housekeeper and Naked Clean agree to protect client with $1,000 coverage in the event of stolen or damaged personal property, or up to $3,000 for damages to real property.

[Note: Our insurance coverage is not worker compensation, which is only required when hiring employees. Naked Clean only refers worker-owner housekeepers who are not required by law to carry worker compensation insurance on themselves]

About Filing Claims

• For property or theft claims the cleaning service must be completed within the past 72 hours. Each Repeat-Clean® visit is treated as a separate occurrence.
• The damage was a direct result of the housekeeper(s) cleaning service and within the scope of the work the client ordered by phone, website order or by email request.
• Your account is in good standing without unpaid balances.

Note: In order to process claim for damage or missing items, Naked Clean requires documentation for proof of ownership and value. An insurance claim representative from Naked Clean will personally visit your home to inspect any claims. For filing a self-bonded theft claim, a police report for stolen item(s) is required. Client to prove the housekeeper(s) stole property by either the housekeeper(s) admitting in writing to the theft in a police report, or by client providing clear, unmistakably and conclusive video evidence of housekeeper stealing item(s). Eyewitness or missing items reports are not considered sufficient evidence to bring a theft claim. Naked Clean strongly recommends installing cameras located in strategic locations inside your home.

This is completely up to you. If you would like to leave a tip for a job well done, 100% of all tips go directly to the professional housekeeper.

No. We do not use contracts and you may cancel service at any time.