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If you have a question and the answer isn’t below, please be sure to let us know!
Why choose Naked Clean?
Naked Clean® is different.
Since 2007, Naked Clean has served as a match-maker between clients who wish to have house cleaning and our network of skilled independent house cleaners. We believe putting a housekeeper into your home is an important decision, and choosing the right housekeeper to fit your cleaning-style makes for a more successful long-term relationship.
It’s pretty simple, really – When the housekeeper is happy – The client is happy.
Naked Clean holds the highest A+ rating as an Accredited member of the Better Business Bureau, and of course, you can check-out our reviews on Google, Yelp or Angie’s List.
Our goal is to provide you with a delightful experience. If you have any questions or concerns, we can always be reached by telephone or email.
Do I need to provide the cleaning supplies and equipment?
Nope! Each housekeeper has invested in their own cleaning supplies and equipment. If you have specialized cleaning products or equipment you wish the housekeeper to use, you can certainly ask the housekeeper to use your items. (Note: You may need to instruct the housekeeper on its proper use).
Probiotic cleaning – what does that mean?
In 2007, Naked Clean was the first company in the Nation to make available for professional housekeepers our proprietary probiotic cleaning formula, which is proven through scientifically testing in universities, hospitals and independent labs to significantly reduce pathogens (germs) up to 85%, WITHOUT using toxic harmful disinfectants or other harsh chemicals. We offer two different types of probiotic cleaning services called Cootie-Clean® and Allergy-Clean®, through our network of independent maids. To learn more about our probiotic cleaning products, give us a call and ask for a free in-home estimate. (Note: We do not sell products to the public. They are only made available through independent housekeepers)
What cleaning products to the housekeepers use?
Housekeepers offer both green (non-toxic) cleaning, and standard chemical cleaning depending on what you prefer. In addition, some housekeepers use Probiotic cleaning, which is very beneficial for people with allergies and overall health.
Please let us know what type of cleaning products you prefer when ordering your service and we will relay your requests to the housekeeper. If you have your own cleaning products which you prefer the housekeeper to use, just let the cleaner know where you want your products used throughout the home.
Does the pro housekeeper use a checklist?
No. Each housekeeper will clean based on what you want them to do. Sometimes it’s beneficial to give the housekeeper or Naked Clean a list of your priorities and the order of importance.
Can I keep the same housekeeper if I like their cleaning?
Yes, absolutely. This is one of our main strengths in having a large membership of housekeepers to choose from. Since each housekeeper is an individual owner, their main goal is to make sure you are pleased with their cleaning.
What days of the week are you open?
Our hours are Monday through Friday 8:00 to 4:30, and Saturday 9:00 to 1:00.
What type of Repeat Cleaning schedules are available?
Most people (and housekeepers) prefer a 2-Week or a 4-Week schedule. If you you are interested in other cleaning schedules such as weekly, etc., please let us know and we’ll see what we can do to arrange it.
How do I pay for the service?
We accept credit card, electronic check or cash. If paying by cash please leave the payment for the housekeeper in a visible location, such as the kitchen counter. Please call our offices if paying with credit card or electronic check.
How does the house cleaner get access to my home?
There are a few options:
- Someone can be home to let the housekeeper in
- You can hide a key or use a lock-box
- You can provide a key for us or the housekeeper (keys are coded for your protection)
How do you charge for your service?
If you are looking for on-going Repeat service, you will be offered a Fixed Rate, which is determined by either the housekeeper or a Naked Clean estimator.
If you are looking for a one time cleaning, the charge is hourly.
Do I need to be home when the cleaning is done?
This is entirely up to you. If you are ordering a One-Time Clean or if this will be your First Clean of a Repeat schedule, we recommend you be home so you can help guide the housekeeper as to what you want done.
Do I need to prepare for a cleaning?
It’s a good idea to lightly pick-up items such as toys, clothing and other belongings from the floors and counter tops. This makes cleaning efficient and saves time. We also suggest putting away any delicate, sentimental, collectible or high-value items to avoid any risk of damage.
Are you licensed and insured?
We have your back! Since 2007, Naked Clean has been a trusted and reliable source for house cleaning referral services here in North County and San Diego. Our Happiness Guarantee means we are Licensed, Insured, Accredited and Self-Bonded for your protection:
- Licensed and Local – Business licensed in the City of Carlsbad
- Liability Insurance – A two-million dollar general liability policy*
- Damage Claims – Insured for accidental damage to household property*
- Theft Protection – Self-bonded for theft*
- Reputation – A+ Accredited with the Better Business Bureau since 2007
For general safety, Naked Clean requires valuables and irreplaceable items hidden away from housekeeper(s) access, such as a locked closet, garage, safe, etc. Items which cannot be hidden due to their size and/or excess weight, must be pointed-out to housekeeper(s) prior to cleaning.
*Naked Clean’s theft protection term “self-bonded” represent that both the worker-owner housekeeper and Naked Clean agree to protect client with $1,000 coverage in the event of stolen or damaged personal property, or up to $3,000 for damages to real property.
[Note: Our insurance coverage is not worker compensation, which is only required when hiring employees. Naked Clean only refers worker-owner housekeepers who are not required by law to carry worker compensation insurance on themselves]
About Filing Claims
- For property or theft claims the cleaning service must be completed within the past 72 hours. Each Repeat-Clean® visit is treated as a separate occurrence.
- The damage was a direct result of the housekeeper(s) cleaning service and within the scope of the work the client ordered by phone, website order or by email request.
- Your account is in good standing without unpaid balances.
Note: In order to process claim for damage or missing items, Naked Clean requires documentation for proof of ownership and value. An insurance claim representative from Naked Clean will personally visit your home to inspect any claims. For filing a self-bonded theft claim, a police report for stolen item(s) is required. Client to prove the housekeeper(s) stole property by either the housekeeper(s) admitting in writing to the theft in a police report, or by client providing clear, unmistakably and conclusive video evidence of housekeeper stealing item(s). Eyewitness or missing items reports are not considered sufficient evidence to bring a theft claim. Naked Clean strongly recommends installing cameras located in strategic locations inside your home whenever you have domestic workers in or around your home.
Should I tip my pro housekeeper?
This is completely up to you. If you would like to leave a tip for a job well done, 100% of all tips go directly to the professional housekeeper.
Do I have to sign a contract?
No. We do not use contracts and you may cancel service at any time.