Frequently Asked Questions

You can think of Naked Clean® as a match-making service connecting customers and independent maids. Using the services of a housekeeper in your home is an important decision, so we start by doing a free in-home price estimate. You identify the level of detail you want, the areas to be cleaned, your preferred day and time, your price range, and several other factors that might be important to you.

Once we understand your particular needs, our staff will review our network of independent housekeepers to find and refer you the one who meets your specific needs and requirements.

Naked Clean® is a good choice if you want a reputable company that partners with independent professional cleaners, you are concerned about consistent cleaning results, and you want to know who is cleaning your home.

And if you’re environmentally friendly, then we may be the perfect fit! We offer, as an option to you, independent maids who will use natural and non-toxic products at your request.

Many experts believe that bleach and other highly toxic chemicals are not only breathed in as deadly fumes, but can also be absorbed through the skin just by simply walking barefoot on a recently cleaned floor. This can be particularly problematic for our children and pets with their smaller bodies and generally less developed immune systems.

Naked Clean® gives you the option of not having your home cleaned with harsher, toxic products often labeled with warnings reading “Hazardous,” “Danger,” or “Caution.” It is completely up to you as the client to decide what’s used in your home, which is why we have provided the choice of Probiotics and other non-toxic cleaning at no extra cost to you to not only keep your home squeaky-clean, but also reduce allergies and illnesses naturally. Green cleaning is highly effective today and, once some people experience it, they do not return to the toxic alternatives.

Of course, certain cleaning products, like bleach and calcium-lime bathroom cleaners, do have a role when tackling very tough cleaning jobs. Although green cleaning has advanced, there are certain things (such as mold, dried grease, grime, and heavily stained glass or chrome fixtures) that can be better overcome with non-green, toxic cleaners. So if the use of green, natural cleaners isn’t for you, you also have the option of independent maids who will use of harsher, non-green cleaning products.

To find out more check out our Cleaning Options page or read our Why Probiotics? page.

Nope! The independent house cleaners purchase and bring their own supplies and equipment so you don’t need to worry about it. However, if you have ‘special’ cleaners or would prefer the independent maid to use your vacuum, simply let our staff or the independent maid know and they will be happy to use your items.

Naked Clean® does not provide the independent maid with a checklist. Rather, the independent maid pays special attention to what is important to you. We provide you with various cleaning options so your cleaning is truly customized to your needs.

It’s always a good idea to lightly pick-up items such as toys, clothing, and other belongings from the floors and counter-tops. This makes the cleaning as efficient as possible and saves you money, as some independent maids may, at their discretion, add an additional excess ‘pick-up’ fee. We also suggest putting away any valuable or expensive items to avoid any risk of damage.

There are a few options:

1. You can be home.
2. You can hide a key or use a lock-box.
3. You can provide a key to the independent housekeeper or to Naked Clean’s office staff for safe keeping (keys are coded for your protection).

This is entirely up to you. As part of the Repeat-Clean service, your needs and requirements as specified by you during your free in-home price evaluation, make it easier to ensure you will be 100% happy with the results so you don’t necessarily have to be home. However, we often recommend you be home for the One-Clean service to instruct the independent maids as to which areas you’d like cleaned and ensure your satisfaction with the results.

Most cleaning companies charge by the square foot or just bill hourly. However, the independent maids typically use both a room count method and take time into consideration for the Repeat-Clean® service. This allows you to choose if you want to have the entire home cleaned or just part of it, which can save you money.

Pricing also depends on the detail you require. For example, if you prefer a ‘highly detailed’ cleaning, you might expect to pay slightly more than someone who simply wants a ‘lite’ cleaning.

Ultimately, pricing lies with what you want done and the independent housekeeper’s determination of whether they can deliver the results you expect for the price you’re willing to pay. At Naked Clean®’s initial free in-home price estimate, you indicate your specific cleaning needs and requirements so the appropriate price can be determined. For more details check out our pricing.

You may pay by cash, check*, or credit card.

If paying by cash or check, please leave payment for the independent maid where visible. Please make checks payable to “Naked Clean” or in the name of the independent maid.

*Note: A $25 return fee will be assessed if your check is returned by your bank.

This is completely up to you. Tips are always appreciated, but never required.

The owner of Naked Clean® has been involved in the cleaning business since 2004. Naked Clean® is a local and family-owned business, an accredited member with the Better Business Bureau, and a proud partner with Cleaning for a Reason. With thousands of satisfied customers throughout San Diego County, we have the experience and reliability you can trust.